Last updated: October 2026
Free shipping on all orders
We offer free standard shipping on every order, with no minimum purchase. The price you see at checkout is the price you pay: there are no extra shipping charges.
Where we ship
We ship to all 50 US states, including Alaska and Hawaii, and to US delivery addresses only. We do not currently ship outside the United States.
Order cut-off time
Orders placed before 12:00 PM (noon) Mountain Time on a business day are processed that same day. Orders placed after 12:00 PM, or on a weekend or holiday, are processed on the next business day. Business days are Monday to Friday, excluding US public holidays.
Handling time
Handling time is 1–3 business days. This is the time it takes us to prepare, pack and hand your order to the carrier. Your tracking number is emailed to you as soon as your order ships.
Transit time
Transit time is 3–10 business days from the day your order ships, depending on your location and the size of the item. Large and heavy products, such as commercial water heaters and storage tanks, ship by freight carrier and can take longer to arrive.
Estimated delivery
Your total estimated delivery time is handling time plus transit time: about 4–13 business days from the day you order. These are estimates, not guarantees. Carrier delays, severe weather and holidays can affect delivery.
Freight deliveries
Heavy items are delivered on a pallet by a freight carrier. The carrier will contact you to schedule delivery, so please keep your phone available. Make sure someone can receive the delivery and that the truck has safe access to your address.
Tracking your order
You will receive an order confirmation email right after payment and a shipping email with tracking details when your order ships. You can also check progress at any time on the Order Status page.
Damaged or missing items
Please inspect your delivery on arrival. For freight deliveries, note any visible damage on the delivery receipt before signing. If anything is damaged or missing, contact us within 7 days of delivery with your order number and photos, and we will make it right.
Contact us
Questions about shipping? Email [email protected] or call +1 701-223-2338.