Last updated: October 2026
When you are charged
Online orders are charged when you place the order. If an item turns out to be unavailable, we will contact you and refund any amount charged for it.
Secure payments
Payments are processed by WooPay (WooCommerce Payments) over an encrypted connection. We do not store your full card number on our servers.
Receipts and invoices
You receive an order confirmation and receipt by email after payment. If you need an invoice with specific company details, contact us with your order number.
Billing errors
If you see a charge you do not recognize or think there is a mistake, contact us within 30 days. We will review it and correct any error promptly.
Refunds
Approved refunds are processed within 7 days of us receiving and inspecting your return, and are sent to the original payment method. Your bank may need additional time to show the credit.
Chargebacks
Please contact us before disputing a charge with your bank. We can usually solve the problem faster, and a chargeback can delay your refund.
Contact us
Questions? Email [email protected], call +1 701-223-2338, or write to Bismarck Heating & Air, 913 S 18th St, Bismarck, ND 58504, United States.